A Trip to Eureka Springs

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Oct 8, 2007

A great opportunity to visit and learn more about my client.

I just got back from visiting Becky Cooper, a client in Eureka Springs, Arkansas. Aside from the long drive, the trip was a great opportunity to visit a place I’ve never been to and learn more about my client’s local competition and value proposition.

Becky has a very nice, comfortable getaway with custom cabins and cottages. One of the first things that you notice when checking in is the lack of commercialization. There is no glaring sign advertising HBO, no neon vacancy, just cozy-looking cabins and lodges. It’s also obvious that Becky wants you to enjoy your stay because she takes the time to give restaurant recommendations down to what dishes are best. No wonder the many comments she receives are not just about the accommodations, which are extremely comfortable, but also about her as a person.

After a great stay, we came up with some new ideas for the site that will better cement her unique approach to the business and set her apart from every other competitor on the strip.

One curious thought about the visit, however, it was surprising how many merchants, restaurants, and attractions were “cash only.” Eureka Springs is a tourist town – that much is very clear. So wouldn’t you think you would want to offer your customers every possible way to spend more money?

In particular, there was a really good BBQ place I ate at and it was cash only. I got to thinking about how many more people would order dessert if the place took credit cards. How much business was missed? How much would the average sale increase?

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